Single Diploma FRONT OFFICE ASSOCIATE

BASIC DETAILS
This training program falls under the trade of hospitality, travel and tourism. The main aim of this training program is to develop customer service skills in students. A front office associate or receptionist takes care of front office operations at hospitality firms and establishments. Take a hotel as an example. As soon as you enter the hotel, you will see the reception area.

 After completing this training program, you will be able to perform tasks such as –
• Greet guests
• Operate computer and relevant software
• Revealing amenities, layout, types of rooms and tariff plans to guests
• Take care of advanced booking
• Taking care of walk-in guests
• Keeping tab of vacant rooms and inventory
• Completing registration process
• Take care of guests’ requirements
• Deal with room enquirers
• Customer service
• Billing
• Collecting payment
• And more…